After a few days of rumors and uncertainty, El Al has finally made it official that they will honor all the amazing fares ticketed on Monday to Tel Aviv (pictured above). By now, news has spread that a mistake by a third-party contractor (at least according to El Al) improperly filed fares Monday morning, leading to savvy travelers snatching up over 5,000 tickets at about 75% off regular pricing. As an additional perk, although somehow this must reduce El Al’s loss on these fares, travelers can upgrade to a nonstop flight for just $75 per person, each way.
Here are the full details as published by El Al in a press release this afternoon:
“NEW YORK – August 9, 2012 – EL AL Israel Airlines is announcing that the tickets which were purchased on a variety of travel internet sites and ticketed earlier this week (on August 6th) will be honored. In addition, EL AL is offering a more convenient option to anyone who has been ticketed at one of these low fares on flights from the USA to Israel.
The tickets that these passengers are currently holding are for travel via a stopover in Europe in both directions. However, to better accommodate these passengers, EL AL is offering a choice to travel nonstop roundtrip to Israel from New York (JFK or Newark) for an additional cost of $75 each way. Yet another choice is that EL AL is offering a full refund without penalty to anyone wishing to cancel their tickets. To take advantage of the nonstop flights or to cancel, passengers holding these tickets should email EL AL between August 14 and 31, 2012 via email to email@example.com and an EL AL representative will respond to the request.
EL AL Vice President/General Manager Danny Saadon stated, “Although a review of this occurrence has not been finalized, a decision was made to accommodate EL AL passengers who purchased these low fares because we value our reputation of offering excellent customer service. Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends.”
For two hours on August 6th, incorrect fares to Israel were published on a variety of travel internet sites.
EL AL continues to offer nonstop flights to Israel as well as via Europe at attractive fares year round.”
We have reached out to El Al for an additional details on the upgrade program and further information on their investigation into this issue. If we receive any updates, we will be sure to post them here.
To keep up with the latest news on this developing story, follow @Fly_com on Twitter. If you missed out on this deal, check out our post explaining unadvertised fare sales or take a look at original $337 — New York City to Tel Aviv, Israel (R/T incl. Tax) deal (that has since expired).