Here is a round-up of this week’s travel news – from how airfares are advertised, digital libraries and top ranking airlines, to revamped airports. Enjoy!
Airlines Get Behind New Bill For Fare Advertising
Back in 2011 the Department of Transporation adopted a rule that required airlines to advertise the total price of a plane ticket, including all government taxes and madatory fees. However a new bill seeks to reverse this rule in an effort to increase transparency. If passed the bill will allow airlines to advertise the base fare – with extra fees and taxes listed seperately.
U.S. Airports Are Getting a Makeover
Airlines and airports are coming together to boost the pre-flight airport terminal experience for passengers. Hundreds of millions of dollars are being spent on upgrading airport terminals across the country in an attmept to offer passengers better food and shopping choices, as well as other services like work stations and Wi-Fi.
Turkish Airlines Launches Digital Library for Frequent Flyers
Last week we told you about how United was about to offer free movies and TV programming for iPhone, iPad and iPod Touch users. This week it is Turkish Airlines turn to meet the needs of electronic enthusiasts. In an industry first, the airline is offering Miles & Smiles members with an Android or iPhone access to a digital library that includes business publications and magazines, kids books and short nonfiction works.
Top Ranking U.S. Airlines
According to the 2014 Temkin Experience Ratings, which is an annual survey based on feedback from 10,000 U.S. consumers, Southwest Airlines is #1 for best airline customer experience. In related news, American Airlines Group is giving its staff a $100 bonus for helping American Airlines and US Airways flights finish ahead of other airlines in on-time arrivals and the rate of baggage problems during January.
U.S. Airlines Beat Out European Airlines in Twitter Responsiveness
Airline passengers are turning to Twitter more and more to air their grievances with airlines. However, according to a new study from Skift, European airlines are trailing their US counterparts when it comes to microblogging response times. American Airlines was the speediest responder, with an average Twitter response rate of 12 minutes.
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