El Al Airlines to honor the travel deal of a lifetime offered during three-hour glitch

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Thu 09 Aug 2012

Fares to Israel were erroneously discounted from $1,600 to under $400. Airline now planning to offer nonstop flights to destination for small fee.

El Al Airlines had decided to honor the round-trip tickets erroneously sold for under $400 due to a glitch. Round-trip airfare to Israel usually costs $1,600.

El Al Airlines had decided to honor the drastically reduced round-trip tickets sold erroneously due to a three-hour glitch.

 "El Al Airlines is announcing that the tickets which were purchased on a variety of travel internet sites and ticketed earlier this week will be honored," the company said in a statement Thursday.

The Israeli airline will also offer the customers who purchased the cheap airfare an even better deal than the one they got by mistake.

The airfare offered during the glitch, which covered flights to Israel from several U.S. cities, including New York, Boston, and Chicago, required stopovers in Europe.

Affected customers can now upgrade to nonstop flights for $75.

The company's announcement comes three days after the airline offered round-trip airfare for under $400 - well below the average ticket price of $1,600.


El Al announced that it would honor the reduced airfare immediately after the glitch.

But by Wednesday, the company backpedaled and said it was still deciding whether the tickets would stand.

Warren Chang, vice president and general manager of Fly.com, said the travel company is happy with the outcome.

"We are delighted to see that El Al is honoring the $337 fares to Tel Aviv that Fly.com users in New York purchased on August 6," Chang said in a statement to the Daily News. "And I am sure that those who purchased a flight will be very excited to see the other great travel options that El Al has outlined on its Facebook page."