How To Get Help from Airlines When You Need It

Though online booking has made it quicker and easier than ever to purchase travel, it does remove some of the personal touch of working with an expert agent over the phone. Navigating through pages on airline or travel agency websites to find support and contact information can be confusing.

While Fly.com does not complete any bookings directly, it is our mission to make purchasing airfare as user-friendly as possible, so here’s some information on how to get in touch with airlines and agencies directly when seeking assistance.

Fly.com is a Travel Search Engine

Fly.com is a search engine, like Google or Yahoo, that helps users find the best fares. Once you find your desired flight, Fly.com links you directly to an airline, like United, or an online travel agency website, like Expedia, where you can book your trip.

Once travel is booked via one of our partners, Fly.com can no longer assist users in changing their itinerary or offer any additional support. We are happy to answer any questions, but your best bet is to work with the provider directly. As I said earlier, it’s not always easy, so here are a few ways to get your questions answered quickly.

Call or Email Travel Providers

This method is pretty obvious, but often these phone numbers and links can be buried away deep within websites, making them difficult to find. We took all the work out of that frustrating process by putting together a full list below. The table includes all airlines and travel agency websites that are displayed in Fly.com search results.

For questions related to your booking, contact the appropriate provider below:

For future reference, bookmark this page or you can visit this list in our help section, which is frequently updated.

If you are looking for Baggage Fee information, we publish this within our search results alongside every fare. You can also check out our Domestic Baggage Fee Reference Chart to compare fees across major airlines.

Social Media

Several airlines have become very active on both Twitter and Facebook in answering user questions and concerns. This is often the quickest and best way to get in touch should you have an issue. Do a quick search on your favorite social media site to see how active your airline or travel provider is before sending them a message.

Some of the more responsive airlines on Twitter include (and by responsive I mean within 10-20 minutes typically during regular business hours):

• Air Canada (@AirCanada)
• Air France (@AirFrance)
• American Airlines (@AmericanAir)
• United Airlines (@United)

Most other airlines, including JetBlue and Hawaiian, advise against posting questions/comments on Twitter. Alternatively, they provide dedicated help and support pages on their websites (links also available via their Twitter or Facebook page).

Fly.com Support

As always, we welcome your comments and questions regarding Fly.com. Feedback related to Fly.com features, user experience or bugs are appreciated. We do our best to answer feedback in a timely fashion, though we do receive a high volume of emails.

With that in mind, we recommend the following means for connecting with us for faster responses:

• Twitter (@Fly_com)
• Facebook
• Comment on the relevant Fly.com Blog post

Before submitting a question, check our FAQ page to see if it has already been answered. If it hasn’t, contact us. Many of the money-saving features we implement are based on user suggestions, so fire away!

Posted by Guest Post

Fly.com regularly posts guest contributions from travel experts around the world. These articles are written by journalists, bloggers, travel enthusiasts, and specialists from within various segments of the travel industry. Each has an undeniable passion for travel that enables them to share a unique and valuable point of view. We hope you enjoy their stories and advice!