At Fly.com, the safety and health of our customers are of great importance at this crucial time of the global pandemic. Our team is closely monitoring the day-to-day COVID-19 scenario to make sure that you don’t face any inconvenience. We will provide you all the necessary information and assistance not only about the disease but also about the airlines and their revised itinerary. Our teams are working round-the-clock to ensure that your questions are answered without any delay.
Considering the tough times, we have been flooded with calls from our patrons. As a result, a lot of you may be experiencing long wait times to get in touch with us. We understand that waiting for a long time to get answers to your questions is frustrating. So, we urge you to be a little patient with us and call our helpline only if you are scheduled to travel in the next 72 hours.
We would like to let you know that our agents value you. However, as we are dealing with multiple booking changes, our staff has been taking all the necessary steps to prioritize the calls according to the urgency of your bookings. We are doing our best to work through these unexpected changes as quickly as possible.Coronavirus Outbreak: Safety at Major International Airports